Service Industry Improvement

Having worked across complex b2b to b2c to startups to tier 1 fortune 500 companies, Unitive consultants are leaders in business improvement and change.

Unitive’s business improvement goal is to facilitate human centred & process driven change that drives measurable improvement in business outcomes.

Unitive drives change in Strategy, Sales, Bid Management, Procurement, Project & Program Management, Service Delivery & Customer Service:

  • Problem diagnosis – Our analytics tools provide clients with executive level and full fact & recommendation reporting based on external and objective analysis
  • Change program design – Unitive’s comprehensive change management approach and I.P give our clients the confidence to implement
  • Operational & process improvement – Using Six Sigma, Lean, ITIL, Agile, SOA models we collaboratively diagnose and build realistic plans to execute
  • Business assurance – From new business to projects to delivery, Unitive provide an external review and audit offering or help clients build their own internal capability
  • Training, coaching & reinforcement – Our team of passionate instructional designers and facilitators lead workshops in Business Planning, Sales Planning, Business Case Development, Financial Acumen, Procurement, Lean & Six Sigma, Customer Service. Our coaching offering is unique and under-pinned by leading cloud technology


Business Leaders

CEO, CFO, COO, Divisional Head

Sales & Marketing

Sales Leaders, Sales Executives, Account Managers, Marketing Executives, Bid Managers, Commercial and Procurement Specialists

Programs, Projects & Delivery

Program Executives, Project Managers, Service Delivery Executives, Customer Experience Managers


Human Resources and Organisational Development Professionals